Audio Stream Callee to caller  max 30% packet loss rate

The call quality is poor. the MOS marks to 2.0

Media bypass is enable.

How to fix the packet loss issue?

Thank you.




  • Edited by Jo Tse Wednesday, April 15, 2015 1:31 PM mediapass
April 15th, 2015 1:29pm

Hi,

Please try to use the Lync 2013 PreCall Diagnostics Tool in Windows Store.

For the issue about high packet loss rate, please double check if the network bandwidth and check if there is any anti-virus software or any port issue for the packet loss rate issue.

Best Regards,
Eason Huang

Free Windows Admin Tool Kit Click here and download it now
April 17th, 2015 3:30am

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